FAQs

What are your fees and payment options?

Our fees vary depending on the type of therapy and the duration of sessions. We accept various payment options including bank transfers, cash, Apple ID and some private health insurance plans. Please contact us for detailed pricing information.

What rebates do you accept?

Private Health Funds - Police Health Fund, Medibank Private, Bupa, AMH and Doctors Health Fund

What types of clients do you take on?

Adults
Children
Teens
Couples
Families
Groups

Do you accept walk-ins?

Unfortunately not, we require all patients to book an appointment in advance so we do not over book.

What should I expect during my first session?

During your first session, we will discuss your background, current concerns, and goals for therapy. This session is an opportunity for us to get to know each other and for you to ask any questions you may have. We may do some therapy as well depending on how the session goes.

How long are the therapy sessions?

Typically, therapy sessions last about 50 minutes. However, the length of sessions can vary based on individual needs and the type of therapy being provided.

Do you offer online therapy?

Yes, we offer online therapy sessions through secure video conferencing platforms. This allows you to receive therapy from the comfort of your own home.

What if I need to cancel or reschedule my appointment?

If you need to cancel or reschedule, please notify us at least 48 hours in advance to avoid a cancellation fee. You can do this through our online booking system, by phone, or via email.

Is there parking available at your Bella Vista location?

Yes, we have parking available for clients at our Bella Vista location.

Drive in to the under cover parking which allows visitors to park up to 2 hours.
Head to the elevator and go up to level 3.
Turn right outside the elevator to find our office Suite 322

Please note, depending on which therapist you see, location may differ

Are the therapy sessions confidential?

Yes, all therapy sessions are confidential. We adhere to strict privacy and confidentiality guidelines as per the Australian Privacy Principles (Privacy Act 1988) to ensure your information is protected.

What measures do you take for client safety and privacy?

We follow strict protocols to ensure client safety and privacy, including secure data handling practices, confidentiality agreements, and Australian Privacy Principles (Privacy Act 1988) compliance for online sessions.